Orders are usually processed and engraved within 2–3 working days of receipt. Once complete, they are dispatched using Royal Mail 48 Hour Delivery, although delivery can take up to 5 days. Altogether, we ask that you allow 7 working days for your order to arrive.

If you need your order urgently, please contact us directly. We may be able to prioritise your order and arrange express delivery at an additional cost.

Yes. We are MOD licensed. We can engrave military troop, company or unit logos on our products. All we need is a high-quality image of the logo you would like to use, and our graphic designer will prepare it for engraving. We already hold a large number of logos on file, so we may already have yours.

Yes. We can also engrave civilian logos and designs. Please provide a high-quality image of the logo required, specify the logo in the relevant field when placing your order, and email the image to us so we can prepare it for engraving.

We understand that mistakes can happen, and we will always do our best to help. However, changes may not be possible if your item has already entered production.

Unfortunately, we are unable to accept returns on personalised items unless the product is faulty. If you believe your item is faulty, please email admin@lasercarve.co.uk with a photo and a brief description, and we will be happy to assist.

Once an order has been confirmed, we are unable to add further products to it. If you would like to order additional items, you will need to place a new order. If the second order is placed shortly after the first, we will do our best to dispatch both in the same parcel, although this cannot be guaranteed.

We are sorry if your gift has not arrived in perfect condition. The quickest way for us to help is for you to email a photo of the damage to admin@lasercarve.co.uk. Once we receive this, we will work to resolve the issue as quickly as possible.

To give us the best chance of stopping your order, cancellations must be made within 30 minutes of placing the order. Please call us rather than email. Once an order has entered production, it cannot be cancelled.

Our business hours are Monday to Friday, 09:00 to 16:00. Outside of these hours, our office is closed and email responses may be delayed.

No. We are an online-only store and do not have a physical retail premises. The address listed on Google is our accountant’s office and is not open to the public. Please do not travel to that address, as no products are held or sold there. All orders must be placed through our website and shipped directly to you.

Yes, of course. If you have any questions, please contact us by email (admin@lasercarve.co.uk) or via the contact form on our website, and we will be happy to help. Alternatively, give us a call on 01626 836680 and we’ll be happy to help.